alerts message: gmail accounts

March 21, 2007

Some members of our group have been having

trouble with message delivery. It seems to be

those with gmail accounts. Here is a notice I

got in my email about this issue. I hope it will

clear up any questions gmail users are having

as to why messages from their groups are not

getting to them.

19 Mar 2007 22:01:00 -0700

yg-alerts@grou ps.com

" Carole McManus " <mcmanus_carole@ >

Mon, 19 Mar 2007 22:36:17 -0000

[yg-alerts] Gmail Non-Delivery Issues

We've had reports that some users with Gmail accounts have not been receiving

Groups

mail since approximately March 14, 2007. This was a difficult issue to diagnose,

because

we were able to replicate the issue with some, but not all, of our test Gmail

accounts.

Some of us were missing Groups messages in our Gmail accounts, some of us were

receiving them as usual. We appreciate those of you who wrote in detail about

the

problems your members were having on the Groups Technical Issues board and in

email to

Customer Care. Having detailed information helps us get to the bottom of issues

faster.

The problem appears to be on Gmail's end. We have gotten in touch with the

Gmail team

and are working to resolve this issue. We'll post an update when this has been

resolved.

We've posted further information about email delivery on the

Groups Team Blog: http://blog. 360./y_groups_ team?p=3094

Carole McManus

Community Manager

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