Safeway Customer Comment Reply, part 2

[Guest guest]

Here is a follow-up reply I just received from Safeway customer service.

This is in addition to the one just sent to the list.

 

Ron Landskroner

 

 

> [Original Message]

> web.comments <web.comments

> <NPAUTHOR

> 2/17/2006 12:07:42 PM

> Re: Safeway Customer Comment [#931472]

>

> Dear Mr. Landskroner:

>

> Thank you for your recent correspondence regarding our O Organics and

Foster Farm products. We are sorry for the delay in responding to your

email.

>

> We are very pleased to announce O Organics, our new line of over 150

USDA-certified products.

>

> All O Organics products are USDA certified organic which means they are

hormone, antibiotic and pesticide free. Every item in the line is made from

the purest ingredients available from organic growers and organic farms

from around the world.

>

> Every O Organic product has passed the strict government standards of

organic farming, processing and handling set by the USDA. You are 100%

assured that every O Organics product is deliciously pure. After all, it is

food by nature.

>

> We appreciate your suggestion that we expand our O Organics line of

products. It is because of the comments and requests of customers like you

that our organic selection is growing. We would like to assure you that our

selection would be increasing in the future. Your suggestion will be

forwarded to the appropriate department for further review.

>

> We also appreciate the time you have taken to share your valuable

feedback regarding the Foster Farm products. Your comments will be

forwarded to our Public Affairs Department for further review.

>

> If you would like to discuss this further, please reply to this email or

call our toll free number at 1-877-723-3929 and reference contact I.D.

9131117. One of our associates will be happy to assist you.

>

> We appreciate your business and look forward to seeing you soon. Thank

you for shopping at Safeway.

>

>

> Sincerely,

>

> Sarah Smith

> Customer Service Center

>

>

>

> Comments or Questions : Greetings,

>

> As a Club Card member and regular customer of Safeway I am fully aware

that your company has started a new line of organic products called " O

Organics, aparently specifically targeted towards consumers wanting

organic, healthy and humane foods. As an individual very concerned about

health, nutrition, the environment and animal welfare issues, I

congratulate and thank you for this progressive development.

>

> A promotional flyer for this line mentions treatment of the cows that

produce their organic milk: " It comes only from cows that get fresh air,

plenty of sunshine and exercise, and most importantly, an organic diet.

Their health and comfort are of the utmost importance, which is why they're

never injected with artificial growth hormones or antibiotics. "

>

> Meanwhile, Safeways is the one of the largest retailers of Foster Farms.

According to a recent complaint filed with California Department of Justice

(Office of Attorney General): " Foster Farms products are produced under a

set of conditions vastly different than what the term 'humane' reasonably

and objectively represents. The actual set of conditions at Foster Farms

include: husbandry methods that intentionally induce prolonged pain and

suffering, inadequate veterinary care and unsanitary conditions. "

>

> I would like the executives at Safeway to keep in mind that compassion

and health should be major factors in its daily operations and purchases.

>

> Therefore, I urge your company to: 1) expand the number of vegan products

in their " O Organics " line and to label these products as vegan (vegan

foods are the lowest common denominator - everyone can eat and enjoy them,

knowing they are healthy and cruelty-free); and

>

> 2) request Safeway stop purchasing from Foster Farms too! For information

regarding their atrocious record, please refer to:

http://www.fosterfacts.net/

>

> Thank you for the time and consideration of this matter. I look forward

to your reply.

>

> Respectfully,

>

> Ron Landskroner

> Oakland, CA

>

> " MMS <safeway.com> " made the following annotations.

>

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the recipient. This e-mail may contain information proprietary to Safeway

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>

>

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