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Friday, April 01, 2005 - The Star

 

Majority in favour of keeping fish as pets

By VIVIENNE PAL

 

The popularity of exotic pets may be on the rise, but “conventional” pets

are here to stay.

Jusco Home Centre Pet House manager Daniel Lee and Pusat Haiwan Atlantis

Safari Sdn Bhd owner Patrick Lee cite fish as the most popular pet followed

by dogs, cats, birds and others.

“There will always be people who want fish, cats and dogs. These animals

will always be popular and there will always be a demand for them,” said

Daniel, whose family has been in the pet business for many years; they now

own another pet store in Damansara Uptown.

While the increasing interest in pets (particularly in exotic pets) is in

direct proportion with the growing number of pet stores in the Klang Valley,

it is not the main denominator. Money plays a part, too.

“It's easy money in the pet business. Frankly, the profit is there; pet

stores can easily generate a profit margin of 150% - 200% a month,” said

Patrick. He has been in the business for the last four years.

However, as easy as it is to set up a pet store, it is just as easy for the

business to fold.

“It’s very competitive. Most people jump onto the bandwagon with only profit

in mind. They don't realise that it is a tough job and without proper

research into the background of the business, the store will eventually

close down.

“The big boys survive because they know their stuff. They know that it takes

more than just the initial capital to keep the business going,” he added.

Daniel agrees: “Pet stores may be mushrooming in the Klang Valley at a quick

rate, but there are just as many pet stores closing shop just as quickly.

The competition is stiff.”

Both agree that knowledge and good service is the key to business survival.

“Pet store staff should arm themselves with knowledge of the animals they

sell because customers look to them for advice. It’s not about dollars and

cents alone. It’s a tough job. Those who jump into the business because it

is easy money will lose out in the long run,” said Daniel.

An important fact that pet stores should realise is this: customers are not

about to be taken for a ride. Stores that provide solutions to their

customers are the ones that last.

 

_______________

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