Guest guest Posted November 27, 2004 Report Share Posted November 27, 2004 I've been silent for a while but now I need some sage advice and here I am. I have a small soap business and we also sell lotions one of which is a spray on, ultra-light moisturizer that is 80% comfrey, chamomile and calendula infusion with a teensy bit of rose otto. My business got a big boost from another board which I won't name and that board's leder sells a blend of undiluted essential oils for direct application to the face. Three of my customers posted on my forum that they had broken out -- one badly enough to see a doctor -- from using the combination of our spray lotion with the undiluted essential oils. I've been burned (and told my story here) by the GY/YL hype so I know in my heart that these oils should not be applied undiluted and yet I'm reticent to slam someone, and her product, who has helped me so much. How do I go about delicately informing my customers that this is an unsafe practice? Thank you for your wisdom, Jody " In the depth of winter, I finally found that within me lay an invincible summer " -Albert Camus Quote Link to comment Share on other sites More sharing options...
Guest guest Posted November 27, 2004 Report Share Posted November 27, 2004 Hi Jody, I'd personally contact her off list (of course) and have a friendly discussion about this with her since she might not even have a CLUE that what she has made is damaging product (unfortunately some folks don't). If I were doing business with her I'd tell her that I can't sell that item any longer as it is currently formulated as there have been complaints from numerous customers expressing that it is causing problems - some severe enough to warrant medical attention! I'd also mention that its not surprising that folks have been having these type of problems as a range of adverse reaction from dermal application of of undiluted and under diluted Essential Oils (as well as isolated chemical components that are in Essential Oils) is well known and documented in the cosmetic manufacturing circle. Point out the IFRA's web site http://www.ifraorg.org and Martin Watt's Plant Aromatics http://www.av-at.com/plantaromaticsavnp.html Knowledge of the info at both of those resources is essential for anyone who makes anything with EO that will go on the skin (not to mention a very smart business move, last thing anyone wants it a lawsuit because somebody didn't do their homework!) I'd leave it open for her to reformulate and continue to have a good business relationship including the potential to sell the item in its new incarnation (if its formulated properly), but I'd run like heck from continuing to sell something that is getting that much negative response - CYA! Only other option I can think of if you REALLY want to continue to sell her product in the form it is in, and save your butt and your customers' skin ... tell them that her item is a concentrate item and it is to be diluted to to the proper strength before use (x drops of her undiluted concentrated blend into x amount of a carrier oil of some sort ...) *Smile* Chris (list mom - I just deleted over 100 SPAM mail messages (and that is with a filter) - and now I am going to get my behind to the gym - I didn't go for over a week and I feel sluggish and bloated ;-p BLAH) http://www.alittleolfactory.com trendsjody [trendsjody] I've been silent for a while but now I need some sage advice and here I am. I have a small soap business and we also sell lotions one of which is a spray on, ultra-light moisturizer that is 80% comfrey, chamomile and calendula infusion with a teensy bit of rose otto. My business got a big boost from another board which I won't name and that board's leder sells a blend of undiluted essential oils for direct application to the face. Three of my customers posted on my forum that they had broken out -- one badly enough to see a doctor -- from using the combination of our spray lotion with the undiluted essential oils. I've been burned (and told my story here) by the GY/YL hype so I know in my heart that these oils should not be applied undiluted and yet I'm reticent to slam someone, and her product, who has helped me so much. How do I go about delicately informing my customers that this is an unsafe practice? Thank you for your wisdom, Jody " In the depth of winter, I finally found that within me lay an invincible summer " -Albert Camus Quote Link to comment Share on other sites More sharing options...
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