Doing Business With The Perpetually Disgruntled

[Guest guest]

In the course of doing business there are inevitably times when we

come across some " perpetually disgruntled " folks.

This has happened to me on more than one occasion, but thankfully those

occasions are far and few in between.

 

An example for you. I had a customer inquire about a product I was

carrying and was interested in purchasing it as long as it was not

synthetic. I told her that it was not, as I have been dealing with the

producer for some time, and experienced their product and was very

satisfied with it, as well as the fact that it is a laboratory tested

item and does not show to be synthetic and I also have a colleague from

many years back who has dealt with this producer and visited their

operation while on vacation in that region of the world.

 

She received her item and proceeded to insist that the product must be

synthetic because she apparently believes that she has a superior

calibrated

nose and she has asked others who evidently also have superior

calibrated noses and they agree with her ... she says. Of course, if

this is the case it could be due to the suggestion of what they should

conclude about it, or maybe the pre-conditioning. The answers we get

can

easily be manipulated by the manner of the question that is asked.

 

If she and her friends are right ... Then that means the lab analysis is

wrong ..

and I must be a schmuck with a lame nose ... or a crook. Everyone

else who has purchased this product says they thoroughly enjoyed it ..

some even raved about how happy they are with it. I suppose they too

are just schmucks with lame noses.

 

Goes to show that some people are either perpetually disgruntled or they

 

just want to go on record with a complaint so they can later relate the

complaint on their own little list and create the impression that those

they complain about are not good suppliers ... but they are. This

person

has done this before with at least one other outstanding supplier I

know.

 

There is not a lot we can do about folks like that because the problem

is within themselves ... not with others. Well, I suppose there is one

other

thing we can do - that is to defend ourselves on record too ... as I am

doing with this post.

 

Don't let customers like that get you down, just grin and go on and make

 

sure that you warn all your other supplier buddies about them ;-p

 

*Smile*

Chris (list mom)

http://www.alittleolfactory.com

[Guest guest]

****There is not a lot we can do about folks like that because the

problem

is within themselves ... not with others. ***********

 

Hi Chris,

You hit the nail on the head with the above statement. These type

of people cause or make a fuss, because it makes them feel

good...they think they know something/or see if they can drive you

nutso;)...when really they are very insecure with themselves. And

the one or two people that agree with these PDP(Perpetually

Disgruntled People;) are just trying to be supportive to their

insecure friend.

:)Paula

[Guest guest]

My grandpa used to say, " They'd b***h if they were hung with a new rope "

Serra

 

 

Paula wrote:

 

> ****There is not a lot we can do about folks like that because the

> problem

> is within themselves ... not with others. ***********

>

> Hi Chris,

> You hit the nail on the head with the above statement. These type

> of people cause or make a fuss, because it makes them feel

> good...they think they know something/or see if they can drive you

> nutso;)...when really they are very insecure with themselves. And

> the one or two people that agree with these PDP(Perpetually

> Disgruntled People;) are just trying to be supportive to their

> insecure friend.

> :)Paula

>

>

>

 

--

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[Guest guest]

My boyfriend, a Nebraska boy, says they are " being a pickle "

Peggy

www.splendidsoap.com

 

 

[Guest guest]

Chris, I have to agree with you. I worked in retail for so long that I got

" customer burnout " (my words) because many times the rules are not always

followed by management to " keep the customer Happy " . I have found that a few

people take this to extremes. They have found that the more noise they make the

more the retailer will do to quiet them down. I have found that I can't work

for someone that doesn't stand behind the employee when they are trying to

follow the rules. I think that there should be a list so that when you do

business with these kind of people that you know what you are up against. IMHO.

Kathy

 

 

-

Christine Ziegler

 

7/14/2004 4:21:20 PM

Doing Business With The Perpetually Disgruntled

 

 

In the course of doing business there are inevitably times when we

come across some " perpetually disgruntled " folks.

This has happened to me on more than one occasion, but thankfully those

occasions are far and few in between.

 

An example for you. I had a customer inquire about a product I was

carrying and was interested in purchasing it as long as it was not

synthetic. I told her that it was not, as I have been dealing with the

producer for some time, and experienced their product and was very

satisfied with it, as well as the fact that it is a laboratory tested

item and does not show to be synthetic and I also have a colleague from

many years back who has dealt with this producer and visited their

operation while on vacation in that region of the world.

 

She received her item and proceeded to insist that the product must be

synthetic because she apparently believes that she has a superior

calibrated

nose and she has asked others who evidently also have superior

calibrated noses and they agree with her ... she says. Of course, if

this is the case it could be due to the suggestion of what they should

conclude about it, or maybe the pre-conditioning. The answers we get

can

easily be manipulated by the manner of the question that is asked.

 

If she and her friends are right ... Then that means the lab analysis is

wrong ..

and I must be a schmuck with a lame nose ... or a crook. Everyone

else who has purchased this product says they thoroughly enjoyed it ..

some even raved about how happy they are with it. I suppose they too

are just schmucks with lame noses.

 

Goes to show that some people are either perpetually disgruntled or they

 

just want to go on record with a complaint so they can later relate the

complaint on their own little list and create the impression that those

they complain about are not good suppliers ... but they are. This

person

has done this before with at least one other outstanding supplier I

know.

 

There is not a lot we can do about folks like that because the problem

is within themselves ... not with others. Well, I suppose there is one

other

thing we can do - that is to defend ourselves on record too ... as I am

doing with this post.

 

Don't let customers like that get you down, just grin and go on and make

 

sure that you warn all your other supplier buddies about them ;-p

 

*Smile*

Chris (list mom)

http://www.alittleolfactory.com

 

 

 

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