Guest guest Posted June 4, 2004 Report Share Posted June 4, 2004 The gentle side of Butch! **** My recommendations would be to shop around for new businesses .. and take a day off .. and not blame yourself .. and be glad the pups are born .. and know that kids will get well anyway as kids generally do .. and realize that no matter how bad things get they can always get worse and likely they are already worse for some other folks .. then you take the squeezings from a pint of good Kentucky Bourbon, pour it over some ice cubes and splash in a bit of spring water (branch water if you can find it) and then take a day off .. and smile. :-) Butch Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 5, 2004 Report Share Posted June 5, 2004 Hi Gea, I'd just like to say that I think it's unacceptable to be treated poorly by a supplier. I understand that unforeseen circumstances occur, but it only takes a moment to let the customer know that there is a problem. Many small companies (like mine) are home based & it's easy to get distacted, but that's not an excuse. If I put a product out there, & someone purchases that product, it's my responsibility to get it to the customer asap. If there's an issue, you immediately contact the client, explain the situation & give them the option of waiting for the product or offer a refund. Unless their computer has crashed or there was a serious family emergency, that should be a standard. It's not rocket science, but there are so many that disregard the value of another person's time. I was on the phone today with manufacturers of cosmetic supplies... boy, are they fun to deal with! It took me nearly 2 weeks to get in touch w/my rep @ one company & he finally told me that he was too busy to take my order & that I should call back on Monday... too busy to take my order? I can't imagine why he even bothers to have a business? >I have been waiting 4 > months now, after numerous inquries to get something I REALLY need > for insurance and this person I KNOW I can't push. You may want to consider shopping around. 4 months is a ridiculous amount of time to wait for a response! > Today came stuff for my Mothers Day sales I ordered in Feb. I > actually sit down and have to consider the consequences of enough > being nice and patient, I don't know who is friends with who and who I am going to make angry. Girl, you don't need to concern yourself with ticking someone off at this point. I don't know the circumstances of what you ordered in Feb... maybe it was a pre-buy or co-op, but if it was just a " regular " order & you were told the item was in stock, you should really contact the supplier & let them know you are dissatisfied with the service. If I received a phone call like that, I would be doing everything possible to rectify the problem & satisfy the customer. I like Butch's philosophy. You've really got to take it with a grain of salt. I don't know if you're talking about a smaller supplier or a manufacturer, but the lack of professionalism is out there on every level. On the other hand, I believe that the majority of suppliers are hard-working entrepreneurs trying to live their dream of owning a business. Most of us strive to improve ourselves, so I think your post is a good reminder to us all about how important it is to provide superior customer service. Bright Blessings, Tammy Tivis www.ElementsBathandBody.com Just wrote: > Can someone please tell me the " secret " to suppliers. > I am finding it very hard to get information, I am getting a big run > around,not enough time, family problems, sickness etc....I know life > happens, I am reasonable it happens to me too-but its really taking > its toll, I pay promptly and say thank-you, I live up to my > promises. Not only suppliers, > > Gea> Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 5, 2004 Report Share Posted June 5, 2004 Hey Gea, > Hi Butch, > Thanks for putting a perfect hissy fit in perspective, yes I am very > greatful the pups are born and beautiful they are- and I will add > with the aid of Janets wonderful lavender candle and Butch's lavender > hydrosol. Welcome fer'shur. :-) > The Bourbon is for the kids right? Then I can go to bed:) Only if they are at least 18 years old. ;-) If they are much younger then rent them a triple header video collection like Clint Eastwood's " Hang'em High, " " A Fist Fulla Dollars, " and " The Good, the Bad and the Ugly. " That oughta mesmerize them for a few hours whilst YOU do the Bourbon and get some sack time. ;-P > Have a great weekend > Gea And you .. and don't forget to keep smiling. :-) Butch >>My recommendations would be to shop around for new businesses .. and >>take a day off .. and not blame yourself .. and be glad the pups are >>born .. and know that kids will get well anyway as kids generally do .. >>and realize that no matter how bad things get they can always get worse >>and likely they are already worse for some other folks .. then you take >>the squeezings from a pint of good Kentucky Bourbon, pour it over some >>ice cubes and splash in a bit of spring water (branch water if you can >>find it) and then take a day off .. and smile. :-) Butch Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 5, 2004 Report Share Posted June 5, 2004 Tammy, What a wonderful post! I agree with you! :-D Gea, there is no reason to be treated that way by a supplier. There are lots of great suppliers on this very list! :-) And remember, you can't run a business with that kind of service and without YOUR business, they wouldn't be in business!! Kelly Beers - " elementsbathandbody13 " <elements1 Saturday, June 05, 2004 1:07 AM Re: Suppliers > Hi Gea, > > I'd just like to say that I think it's unacceptable to be treated > poorly by a supplier. I understand that unforeseen circumstances > occur, but it only takes a moment to let the customer know that > there is a problem. Many small companies (like mine) are home based > & it's easy to get distacted, but that's not an excuse. If I put a > product out there, & someone purchases that product, it's my > responsibility to get it to the customer asap. If there's an issue, > you immediately contact the client, explain the situation & give > them the option of waiting for the product or offer a refund. > Unless their computer has crashed or there was a serious family > emergency, that should be a standard. It's not rocket science, but > there are so many that disregard the value of another person's > time. I was on the phone today with manufacturers of cosmetic > supplies... boy, are they fun to deal with! It took me nearly 2 > weeks to get in touch w/my rep @ one company & he finally told me > that he was too busy to take my order & that I should call back on > Monday... too busy to take my order? I can't imagine why he even > bothers to have a business? --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.698 / Virus Database: 455 - Release 6/2/04 Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 5, 2004 Report Share Posted June 5, 2004 Well, I am glad to read this and other replies because recently I ran into very rude, poor customer service. I vowed to never order from them again. It is nice to know that my feelings are validated. :-) Tracy *Some people only dream of angels; we held one in our arms.* Remembering Jacob March 8 - 9, 1996 Our Angel: http://sids-network.org/fp/jacob.htm > Hi Gea, > > I'd just like to say that I think it's unacceptable to be treated > poorly by a supplier. I understand that unforeseen circumstances > occur, but it only takes a moment to let the customer know that > there is a problem. Many small companies (like mine) are home based > & it's easy to get distacted, but that's not an excuse. If I put a > product out there, & someone purchases that product, it's my > responsibility to get it to the customer asap. If there's an issue, > you immediately contact the client, explain the situation & give > them the option of waiting for the product or offer a refund. > Unless their computer has crashed or there was a serious family > emergency, that should be a standard. It's not rocket science, but > there are so many that disregard the value of another person's > time. I was on the phone today with manufacturers of cosmetic > supplies... boy, are they fun to deal with! It took me nearly 2 > weeks to get in touch w/my rep @ one company & he finally told me > that he was too busy to take my order & that I should call back on > Monday... too busy to take my order? I can't imagine why he even > bothers to have a business? Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 5, 2004 Report Share Posted June 5, 2004 So far, I have been very lucky to have found some really great suppliers. I have found one place, that I requested a quote from, and this was approximately 5 months ago. Still haven't heard from them. I suppose they don't want or need my business. And that is fine. I will take my money to a company that will appreciate my patronage. And I will respond in kind, by purchasing their items, with a smile on my face. Gea, I sure hope you get a resolution to your supplier dilemma. Candy in AL Quote Link to comment Share on other sites More sharing options...
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