RE: Digest Number 797 cancellations

[Guest guest]

I'm a little behind on my emails - soon catching up. Thought I would send in

what our CA's have put up in the reception area - perhaps you could all use it.

It causes people to laugh, but they get the message and chocolates have already

been bought!!!!

 

Hugo, I have the same problem! I have to want to have patients or the end of

re-scheduling, and another way of visualising lots of patients is writing in

imaginary or otherwise, names of famous people or patients in all the gaps in

the agenda - it looks full, you feel good, and people want those times!!!!!

Here is the ditty!

 

love Sharon E. Nilsson (Spain)

 

 

 

MISSED APPOINTMENT SOLUTIONS

 

 

 

Missed appointments are an inconvenience not only for us, but also for other

patients who may have wanted your appointment time.

 

 

 

In future missed appointments will be handled as follows:

 

 

 

1st missed appointment – We understand, anyone can forget once.

 

 

 

2ndmissed appointment – We´re not very happy – a gift (chocolates or flowers

etc..) is required to appease us.

 

 

 

3rd missed appointment – Our standard fee will apply.

 

 

 

4th missed appointment – We won´t make any more appointments for you.

 

 

 

P.S. We love chocolate and flowers.

 

 

 

Centro Europeo de Medicina Holística S.L.

 

Lic. Chiropractor Johan E. Nilsson

 

Sharon E. Nilsson Lic. Ac.

 

c/Herrerías 20, Edificio Albéniz II

 

03580 Alfaz del Pi, Alicante, Spain

 

Message: 25

 

Thu, 16 Dec 2004 17:50:31 +0000 (GMT)

 

Hugo Ramiro <subincor

 

RE: Digest Number 785 Billing " No Shows "

 

 

 

 

 

Hey Sharon, good points, that's what I've always

 

tried to follow. If someone cancels I say " no problem "

 

and if they're late I say, " don't worry about it! " . If

 

they're late again or cancel again, I say, " forget

 

about it, it doesn't matter! " . What seems to happen

 

now is that I have no habitual laters or cancellers,

 

my schedule almost arranges itself, and it is

 

absolutely wacky how 2 people cancel, 2 people call

 

asking for the times which are now vacant and the

 

second one gets there late so that I can finish my

 

extended treatment on the first one. And yes people

 

cancel so I can rest...if I wake up one morning

 

feeling off and grumbly and not wanting to work, I

 

need to make very sure I have a clear decision in my

 

mind that I want to work, otherwise almost everyone

 

will call and cancel.

 

Of course, I could be crazy, but . I . don't . think

 

.. so.

 

Same thing happens with money...everytime I count my

 

money and try to predict how much I will earn, I earn

 

only just enough to pay for the bills. When I forget

 

I'm even being paid, I have a good month.

 

 

 

Thanks for bringing it up Sharon,

 

Bye!

 

Hugo

 

 

 

--- Sharon <> wrote:

 

>

 

> Hi Ane,

 

>

 

> I have been following this thread on no shows with

 

> interest, so many of my

 

> own thoughts, ideas and frustrations see to be

 

> fairly universal except I

 

> don't recall seeing the following.

 

>

 

> 1. There is the appointment time that I and they

 

> think will work, and there

 

> is the appointment time that fits into the Qi

 

> Universe and the two may be

 

> out of wack with each other.

 

>

 

> 2. I watch as the phone rings somedays with perhaps

 

> 7 people juggling their

 

> appointment times, creating new openings for others

 

> to take up.