Luella's computer problem - Simon

[Guest guest]

No, I am not sure it was from a virus - though one was found and

quarantined. When we moved recently, the on-off plunger receptacle

jarred loose and fell into the computer in a hard to reach spot. We

had it repaired and the guy who worked on it said that our battery was

probably low because the date reverted back to 2005 when he got the

computer turned back on. The same thing had happened once before and

it happened again when the power went out. We successfully reset the

date but the problem with the email is still there. Very odd that she

can open my email messages from her computer but not hers.

 

How would you connect to her computer remotely? We have Sprint

wireless service out here in the boonies - much better than the

unreliable and slow Hughes net we had at the previous location. Less

expensive too.

 

 

 

oleander soup , Simon <tanstaafl wrote:

>

> Are you sure it is a virus?

>

> The reason I ask is earlier said:

>

> " The problem occurred when we got back this weekend and found the

> electricity had gone off. When turning my computer back on I

> encountered all these problems. But I do have a power surge bar. "

>

> Sounds like possible filesystem corruption to me...

>

> Try opening a command prompt window and running 'chkdsk c:/f', and

> answering 'y' when it asks if you want to run it the next time the

> computer starts.

>

> Otherwise, I'd be happy to remote in and try to fix it (I do this for a

> living)... you can watch what I'm doing while I'm doing it...

>

>

>

>

> On 11/18/2008, Tony () wrote:

> > is unable to open any of her emails, no matter whether it is a

> > or Hotmail account. She CAN however open my email and

> > also my gmail, though she has to use the HTML version for slower

> > connections (and our connection is not slow at all).

> >

> > She can still post on the forums but today trying to post on

> > CureZone results in Mozilla Firefox shutting down.

> >

> > She is unable to get the latest Windows updates installed.

> >

> > And finally, she is unable to do a system restore either.

> >

> > I can't figure it out - maybe he virus did some damage that cannot be

> > fixed.

>

> Are you sure it is a virus?

>

> The reason I ask is earlier said:

>

> " The problem occurred when we got back this weekend and found the

> electricity had gone off. When turning my computer back on I

> encountered all these problems. But I do have a power surge bar. "

>

> Sounds like possible filesystem corruption to me...

>

> Try opening a command prompt window and running 'chkdsk c:/f', and

> answering 'y' when it asks if you want to run it the next time the

> computer starts.

>

> Otherwise, I'd be happy to remote in and try to fix it (I do this for a

> living)... you can watch what I'm doing while I'm doing it...

>

[Guest guest]

Since you're asking on list, I'll reply there too, but you'll probably

want to take this private soon, but its up to you...

 

Oh, and fyi... I generally charge $75/hr for this ($40 minimum), but I

offer it for free (to a point) for people who I see as helping others on

lists like this...

 

I'm assuming you're running Windows - what version?

 

On 11/18/2008, Tony () wrote:

> No, I am not sure it was from a virus - though one was found and

> quarantined. When we moved recently, the on-off plunger receptacle

> jarred loose and fell into the computer in a hard to reach spot. We

> had it repaired and the guy who worked on it said that our battery was

> probably low because the date reverted back to 2005 when he got the

> computer turned back on.

 

Yeah, this is normal on older computers...

 

Fyi, the longer you leave a computer off, the faster that battery will

drain. Some are soldered on, some are replaceable - they're like little

watch batteries. I'm guessing that since he didn't replace it or suggest

replacing it that yours is soldered...

 

> The same thing had happened once before and it happened again when

> the power went out. We successfully reset the date but the problem

> with the email is still there. Very odd that she can open my

> email messages from her computer but not hers.

 

I'm still not clear on the exact problem...

 

1. You're using the web interface with Firefox?

 

2. She can log into YOUR account on the computer in question, and

everything works correctly?

 

3. When she logs into HER account on the same computer, she can

see the messages, but cannot open them?

 

If this is true, it sounds like a simple configuration issue, easily

fixed...

 

> How would you connect to her computer remotely? We have Sprint

> wireless service out here in the boonies - much better than the

> unreliable and slow Hughes net we had at the previous location. Less

> expensive too.

 

There are a couple of alternatives... for just one-off uses,

www.crossloop.com is probably the quickest easiest... the way it works

is, you download their little program, install it, then launch it.

You'll click the 'Host' tab, and read me the code, then I enter the code

on my end, then we both hit the 'connect' button, and you have to

explicitly allow me in... you can then watch everything I do, and I can

tell you what I'm doing (and why) on the phone while I'm working...

[Guest guest]

Simon,By helping Tony and you are helping all of us.Thank you. - Steve-oleander soup <oleander soup >oleander soup <oleander soup >Wed Nov 19 05:52:35 2008Re: Re: 's computer problem - SimonSince you're asking on list, I'll reply there too, but you'll probablywant to take this private soon, but its up to you...Oh, and fyi... I generally charge $75/hr for this ($40 minimum), but Ioffer it for free (to a point) for people who I see as helping others onlists like this...I'm assuming you're running Windows - what version?On 11/18/2008, Tony ( %40> ) wrote:> No, I am not sure it was from a virus - though one was found and> quarantined. When we moved recently, the on-off plunger receptacle> jarred loose and fell into the computer in a hard to reach spot. We> had it repaired and the guy who worked on it said that our battery was> probably low because the date reverted back to 2005 when he got the> computer turned back on.Yeah, this is normal on older computers...Fyi, the longer you leave a computer off, the faster that battery willdrain. Some are soldered on, some are replaceable - they're like littlewatch batteries. I'm guessing that since he didn't replace it or suggestreplacing it that yours is soldered...> The same thing had happened once before and it happened again when> the power went out. We successfully reset the date but the problem> with the email is still there. Very odd that she can open my > email messages from her computer but not hers.I'm still not clear on the exact problem...1. You're using the web interface with Firefox?2. She can log into YOUR account on the computer in question, andeverything works correctly?3. When she logs into HER account on the same computer, she cansee the messages, but cannot open them?If this is true, it sounds like a simple configuration issue, easilyfixed...> How would you connect to her computer remotely? We have Sprint> wireless service out here in the boonies - much better than the> unreliable and slow Hughes net we had at the previous location. Less> expensive too.There are a couple of alternatives... for just one-off uses,www.crossloop.com is probably the quickest easiest... the way it worksis, you download their little program, install it, then launch it.You'll click the 'Host' tab, and read me the code, then I enter the codeon my end, then we both hit the 'connect' button, and you have toexplicitly allow me in... you can then watch everything I do, and I cantell you what I'm doing (and why) on the phone while I'm working...