2 copies of messages from califpacific?sugessition

[Guest guest]

You are listed with 2 memberships under the same name and exactly alike

with the same settings. I cannot delete one without deleting both.

 

It seems that some of the more recent members have double ( or more)

accounts so they receive two or more emails instead of one.

 

When I tried to change one of your accounts so that only one would

receive emails it changed both to the same setting.

 

It appears that the software that handles the

subscription process gives two or more subscriptions to some ( but not

all) people now. Probably a bug in some of the more recent changes in

their software.

 

I suspect that one of the ways could be if the person does not have a

account beforehand. They possibly try and and enter

their information and then says they need to become a member of

and the person then enters the same information again or

somethng of this nature.

 

You will need to lodge a complaint with as I will, as it

is beyond anything that I can do within the group settings to rectify.

 

Unfortunately no longer has a direct email address to ask

for support help, and if I understand it correctly, is now a two step

process.

 

Here is what is posted on Help section.........

http://help./help/groups

Scroll to the bottom and click on " Why isn't there a single email

address I can use to ask support questions? "

 

*************************************************************

Why isn't there a single email address I can use to ask support questions?

To most effectively and efficiently answer your questions, there is no

longer a single email address used for all support questions. Due to

the high volume of email we receive, we've done our best to create and

categorize common questions and answers to help ensure we address your

needs quickly.

 

Our goal is to answer common questions using our FAQ sections and

forms where possible, allowing our Customer Care team to troubleshoot

more uncommon and user-specific issues and bugs.

 

We encourage you to first look through the help files on this site for

answers to your questions. We will continue to revise these help pages

as needed.

 

Most help files ask " Is this enough information? " at the bottom of the

page. Clicking the No button will take you to a support request form.

Please fill out the form with details about your question. After

submitting the form, you may receive an auto-reply that will contain

information and suggestions for places to look for additional help.

 

If, at that point, you still have not received the information you

need, reply to that email, and our support team will investigate the

matter and contact you as soon as possible.

 

As the service continues to grow, we will explore additional support

alternatives based on the needs of our users.

 

**************************************************************

 

Maybe if we all complain/ask for support/ report bugs we might be able

to get it fixed.

 

Frank

 

 

, r vidhyasagar

<dr_vidhyasagar_54> wrote:

> I just a few days back joined this group.and getting double messages.

> I request the moderator to send a few message from a differant

computor and I want to see whether it comes double?

> R.Vidhyasagar.

>

> califpacific <califpacific> wrote:

> In regards to some receiving multiple copies of messages.

>

> I think that some members have somehow wound up with multiple

> memberships. They have inadvertantly joined twice or have changed

> their mail settings and when it didn't happen right away (it takes

> awhile for to reset changes) they start unsubscribing and

> resubscribing which just makes a bigger lag to try and catch up to and

> if not careful could again wind up with multiple memberships

> temporarily or not.

>

> Or I could be completely wrong and they have an evil spirit or a hex

> in their computer.

>

> Frank

>

>

>

> , Larry <forums@n...>

> wrote:

> >

> > -

> > " califpacific " <califpacific>

> >

> > Sunday, September 19, 2004 12:57 AM

> > 'You're gonna get drafted'

> >

> > Hello:

> >

> > Can the user califpacific please check your email settings.

> > I always get 2 copies of everything you send. It may be that

> > you are sending messages to the group and also sending them

> > to everyone individually in the group. Anyone else having

> > this problem? It only happens with messages from this member.

> >

> > Thanks,

> >

> > Larry